Materials
Dimensions
Shipping Policy
International Shipping Delivery
We Offer Low Cost Standard & Premium Worldwide Delivery.
We deliver via our international network of couriers, and all shipments include tracking.
FREE SHIPPING ON ALL ORDERS
Premium Express Shipping (FedEx / DHL) rate may varies depends on your location.
To get an accurate shipping cost for your location, simply add items to your cart, select a shipping method, and register an address – and you will see charges reflected in your cart.
Delivery takes 5 - 12 business days depending on your location and selected shipping method.
Customs Duties & Taxes
All goods are sold tax and duty free, and do not include any local duties or taxes that may apply in your country. As the customer, you are responsible for any taxes, duties or import restrictions that may apply in your country. As we have no control over local customs, we cannot be responsible for any additional costs, delays or non-receipt that you may incur as a result of the import laws in your country. To get an estimate of whether duties and taxes may apply to your order, please visit CustomDutyFree.com. To check if items may be restricted, please visit your country’s customs website for more information.
Order Tracking
Order tracking is available on all orders and tracking details will be automatically emailed to you as soon as your order ships. Once you have your tracking number, you can also track your package here.
Contact Us
Email Us: support@hemkonst.com
Phone: +1 909-903-2879
Return Policy
We accept returns on damaged or defective goods reported within 30 days of delivery. Sorry that we are not able to accept returns for reasons other than damage or defect. To be eligible for return, the goods and packaging must be in the condition as received.
TO MAKE A REFUND:
- Please email us at support@hemkonst.com to report details of any damaged or defective items (please include a photo as this will help us understand the issue and respond sooner)
- We will reply to confirm how the goods are to be returned
- Please prepare the goods for return, with their original packaging
- After receiving and inspecting the goods, and confirming they were eligible for return, we will order a replacement item, or issue a refund within 5 business days. Please note that the refund will take up to 7 - 14 Days to appear in the credit card / bank account statement.
CANCELLATION:
We kindly ask that you choose items carefully before ordering. All items are ordered from our suppliers specifically for a customer's order, and we do not hold stock in our warehouse. So once an order has been paid it cannot be cancelled for any reason.
Hemkonst.com reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.
Contact Us
Email Us: support@hemkonst.com
Phone: +1 909-903-2879